Technology Support Tech- Journey - 270307 Af Academic ...

Job Description: Classroom Technology Services at East Carolina University is seeking to add audio visual and computer support technician to our team of technology professionals. The successful candidate serves as liaison to the Coastal Studies Institute and IT University resources. In addition, this position will serve as a resource on future IT projects as they are developed. The candidate will provide audiovisual support, including classroom lecture capture and video conferencing support to the Coastal Studies Institute. In addition, the position will be responsible for providing computer desktop support to the staff in the Wanchese, NC. This support includes end user training, technology research, inventory control, project reporting, and classroom equipment maintenance.

The position will be responsible for the technical support of the hardware and software of university owned systems, including but not limited to Microsoft Windows and Apple computer configurations. Microsoft Office installation and configuration, wireless network setup and configuration, setup and configuration of various software Internet browser plug-ins. Provide administration of warranty repair, insure claims are valid and accurate.

The ability to support a wide range of technologies and work independently is a critical skill in this position. The successful candidate will require skills in both verbal and written communications, user training, superb interpersonal skills, and an emphasis on teamwork.

Knowledge of Window and Apple operating systems, and TCP/IP networking is essential, as is an understanding of the basics of H.323 videoconferencing and a conceptual knowledge of A/V equipment such as that listed above. Experience in audiovisual systems and associated equipment, such as Crestron control systems is essential. Technology industry Certifications such as, InfoComm, Crestron, Bi-amp, Extron, A+, Dell, Lenovo, or other networking and Microsoft certifications are beneficial. Proficiency with printers, faxes, and server administration is desired.

Two or four year degree in Technology or similar degree preferred.

Minimum Qualifications: High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Instructions to Applicants: The job location is in Wanchese, NC.

This position is subject to the Career Banding Salary Administration Plan. If candidates are not identified at the Journey level, management may consider candidates at a lower competency level. Pay will be commensurate with applicant's competencies as well as budget, equity, and market considerations.

Salary Grade Equivalent: 63 (for reduction-in-force priority purposes only)

Job Close Date: 12/07/2012

East Carolina University is an Equal Opportunity/Affirmative Action University and accommodates individuals with disabilities. Proper documentation of identity and employability is required at the time of employment.

Source: http://www.higheredjobs.com/details.cfm?JobCode=175696835

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